
Do you know what a medical business owner's worst nightmare looks like? It starts when a clinic administrator can’t find a patient’s file, insurance data has to be entered manually, and the doctor complains about duplicate appointments in the system. The phone keeps ringing nonstop, and at the same time, a HIPAA compliance audit is underway. For many staff members, the entire workday feels like a battle with tools that were supposed to help but only make things more difficult.